ScanIQ Support

Need help with ScanIQ? We're here.

Contact: email support@ispanify.com and we'll get back to you, typically within 1–2 business days.

How do I run a scan?

Open the App, choose Skin or Scalp, capture the image when prompted, and wait a few seconds for your results and product suggestions.

The first scan or camera feels slow — why?

The very first action after a period of inactivity can take a little longer while the service starts up, then it's quick. If it's consistently slow, email us.

Why did my Skin scan show scalp products (or no products)?

Recommendations depend on how each product is tagged (Skin, Scalp, or Both). Make sure products are tagged for the right scan type. Email us if results still look off.

Is ScanIQ a medical diagnosis?

No. ScanIQ provides cosmetic and wellness guidance based on visible image patterns. It is not a medical diagnosis. For medical concerns, see a qualified healthcare provider.

How is my data handled?

See our ScanIQ Privacy Policy for how images and information are collected, processed by our AI provider, and retained.

How do I delete my data?

Delete individual client records and scans in the App, or email support@ispanify.com to request deletion.